Keep customers updated without picking up the phone
Quick, reassuring status messages — running late, job done, part on order — drafted from a one-line note.
What you’ll do
- Jot the situation in a few words.
- Ask for a short, friendly customer message.
- Send it as a text or email.
Common questions
My messages tend to come out too formal or stiff — will AI make that worse?
Only if you don't tell it what you want. Paste one text you've actually sent a customer and say 'write in this style' — it'll pick up your tone and keep it.
What if a job update involves a safety issue I need to explain to the customer?
Draft it with AI as a starting point, but read it carefully before sending. You're the qualified person — if the message involves any safety-related explanation, make sure the wording is accurate and reflects what you've actually assessed on site.
I'm usually on site without time to type much — how brief can the note I paste in be?
Very brief — 'running 40 min late, traffic' or 'done, replaced RCD, tested OK' is enough. The lesson shows the minimum needed to get a clear, useful message out.
Does it send the message for me?
No — it writes the text. You copy it and send it however you normally do, text or email.
Can I build a set of templates for the most common updates — running late, job done, part on order?
Yes, and that's one of the most useful things to do early on. Run the lesson for each scenario and save the outputs somewhere easy to reach. After that it's copy, tweak two words, send.