Explain a repair in plain English for the customer
Turn workshop jargon into a clear, honest explanation the customer actually understands — so they trust the bill.
What you’ll do
- Paste what the repair involves in your own words.
- Ask for a short, plain-English explanation a non-mechanic would get.
- Send it with the quote or invoice.
Common questions
I'm worried it'll make the repair sound scarier than it is to push the customer into agreeing. Can I stop that?
Yes — the prompt in the lesson specifically says 'no scare tactics'. You also review the explanation before it goes to the customer, so you stay in full control of the message.
What if the customer reads the explanation and thinks they know better than me?
A clear explanation tends to build trust rather than create arguments. The lesson keeps the language honest and factual — it explains what's wrong and what you'll do, without inviting second-guessing.
Does the AI actually diagnose the fault?
No. You paste in the diagnosis you've already made. AI only rewrites your technical notes into plain English — the mechanical judgement is entirely yours.
What if the customer shares the explanation with someone else who misunderstands it?
That's a good reason to review the draft carefully before sending. The lesson shows how to keep it simple and accurate, so it holds up no matter who reads it.
Will it work for unusual or complex repairs, not just standard stuff?
Yes — the more detail you give it about what's happening and why, the better the explanation. Just paste your own notes on the job and it'll work from those.
Is this just for written explanations, or can I use it when talking to a customer face to face?
Both. Some mechanics use the draft as a quick cheat sheet to remind themselves what to say before a phone call — not just as something to send.