Reply to reviews — good and bad — the right way
A calm, professional reply to every review (especially the harsh ones) protects the reputation your clinic has earned.
What you’ll do
- Paste the review.
- Ask for a reply that's gracious, specific and never defensive.
- Review it, keeping any private health details out, and post.
Common questions
How do I reply to a review without accidentally revealing the client's health information?
The lesson makes this the central skill. You instruct the AI to keep replies warm and general — thank the reviewer, acknowledge the experience without confirming any clinical detail, and invite them to contact the clinic directly if they want to discuss further.
What should I paste into the AI — just the review text?
Yes, just the review text. Don't add the client's name, their condition or any treatment details. The AI has enough to draft a professional reply from the review alone.
Does the AI post the reply for me?
No. It drafts the text. You read it, make sure nothing private has slipped in, then copy and post it yourself on Google or wherever the review appeared.
What about a genuinely unfair or upsetting review?
The lesson covers exactly this — keeping the reply calm, factual and professional, which actually reads better to future clients than anything defensive. You review the draft and can soften or adjust before posting.
How quickly should I reply to a review?
Within a few days is ideal. Because the draft takes only a couple of minutes, this lesson removes the main reason replies get delayed — finding the time and words to write something good.