Keep customers updated without picking up the phone
Quick, reassuring status messages — running late, job done, what's next — drafted from a one-line note.
What you’ll do
- Jot the situation in a few words.
- Ask for a short, friendly customer message.
- Send it as a text or email.
Common questions
What are the most common updates I'd use this for?
Running late, arrived on site, job done, part is on order, need to come back tomorrow — anything a customer would want to know but that you don't have time to word carefully between jobs.
Will the message sound like me, or like a corporate call centre?
It'll sound like whoever you tell it to sound like. Give it one example of how you talk to customers and it'll match that tone. Most plumbers find the default is already pretty natural.
How long does it actually take to get a message out this way?
About 30 seconds once you've done it once. You jot the situation, paste a quick prompt, and you have a ready-to-send text. The lesson walks you through your first one.
What if I need to tell a customer something awkward — like I cracked a tile?
This is where AI is especially useful — it helps you find the right words for uncomfortable news without sounding defensive or evasive. The draft gives you a starting point; you adjust the specifics.
Does it send the message directly to my customer?
No — it drafts the text in the browser. You copy it and send it via text, email or WhatsApp, however you normally communicate.